Level 1 Help Desk

Melville, NY 11747

Posted: 05/07/2021 Employment Type: Contract Job Number: 7141 Pay Rate:

Job Description

Level 1 Help Desk

HumanHire Technology has partnered with a healthcare organization on Long Island to find the top IT professionals in the area to join their team. The ideal candidates must enjoy problem solving and thrive in a fast-paced rapidly changing environment. You will be required to provide onsite and remote help desk technical support to users in a timely manner.

Job Responsibilities:
  • Establish and maintain effective working relationships with 3rd party IT service provider and other vendors.
  • Answer calls and provide support for issues, triage/resolution for clinical and support staff users.
  • Reset passwords, unlock accounts, and provide wireless and network troubleshooting
  • Microsoft O365 Platform Support
  • Installation and Troubleshooting of approved software
  • Printers - Troubleshooting & Printer Access
  • Basic L1 Laptop & Desktop Troubleshooting
  • VPN troubleshooting
  • BYOD and Mobile device support
  • Level 1 Clinical Application Support

  • 1 year in a customer service role resolving escalated customer and vendor issues
  • Knowledge of Microsoft O365
  • Knowledge of HIPAA Privacy and Security Rules, and liability matters related to medical practice
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About Melville, NY

Explore exciting job opportunities in the vibrant area around Melville, New York! Nestled in Suffolk County, Long Island, Melville offers a charming mix of suburban tranquility and bustling city life. With proximity to iconic landmarks like the Walt Whitman Shops and the beautiful Bethpage State Park, as well as a variety of renowned art galleries, theaters like the Dix Hills Performing Arts Center, and delicious local cuisine options, this region is perfect for professionals seeking a balance of work and leisure. Consider starting or advancing your career in Melville and discover the unique culture, endless growth opportunities, and irresistible charm that this area has to offer. Browse our job listings today!