Haley Stuart Group
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Job Title: Director of Customer Project Management & Planning
Location: Commutable to Central NJ
Industry: Contract Manufacturing – Personal Care / Beauty
Employment Type: Full-Time, Direct Hire
Overview:
A dynamic and growing contract manufacturer in the personal care and beauty industry is seeking an experienced Director of Customer Project Management & Planning to lead two high-impact operational departments across multiple facilities.
This is a mission-critical leadership role, bridging the gap between customer-facing sales operations and internal production, with a focus on driving order execution, project timelines, and cross-functional alignment. You’ll report directly to executive leadership and be a key member of the Plant Leadership Team.
Key Responsibilities:
Ideal Candidate Profile:
Why Join This Team?
To Apply:
Please submit your resume to Cristina LaMonica at clamonica@mattsonresources.com or apply directly on this platform. All submissions are handled confidentially.
Director of Customer Project Management & Planning
d Edison, NJ 08817 US
Posted: 04/14/2025
2025-04-14
2025-05-19
Employment Type:
Direct Hire
Job Number: 9341
Job Description
Job Title: Director of Customer Project Management & Planning
Location: Commutable to Central NJ
Industry: Contract Manufacturing – Personal Care / Beauty
Employment Type: Full-Time, Direct Hire
Overview:
A dynamic and growing contract manufacturer in the personal care and beauty industry is seeking an experienced Director of Customer Project Management & Planning to lead two high-impact operational departments across multiple facilities.
This is a mission-critical leadership role, bridging the gap between customer-facing sales operations and internal production, with a focus on driving order execution, project timelines, and cross-functional alignment. You’ll report directly to executive leadership and be a key member of the Plant Leadership Team.
Key Responsibilities:
-
Own the full customer order lifecycle—from receipt through final delivery—with a focus on OTIF (on-time, in-full) performance
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Lead and develop the Customer Project Management (CPM) and Planning teams across two NJ-based sites
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Partner with Sales, Estimating, Engineering, Procurement, and Production to ensure successful project launches and repeat order execution
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Oversee revenue forecasting, project tracking, client communications, and order issue resolution
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Develop and implement continuous improvement processes, while managing KPIs and customer satisfaction metrics
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Hire, train, and lead a team of 5–10+ professionals; drive performance management and cross-training
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Lead escalation response, client updates, and process optimization across departments
Ideal Candidate Profile:
-
10–15 years of progressive experience in customer care, project management, or planning in a contract manufacturing or CPG environment
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3–5 years of experience leading cross-functional teams in a fast-paced, high-volume setting
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Strong ERP/CRM system experience and advanced Excel skills required
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Proven leadership, problem-solving, and communication capabilities
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Bachelor’s degree required; MBA highly preferred
Why Join This Team?
-
Strategic leadership role with C-suite visibility
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Play a central role in operational efficiency and customer satisfaction
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Help drive growth in a high-demand industry segment
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Collaborative, team-focused culture with strong executive support
To Apply:
Please submit your resume to Cristina LaMonica at clamonica@mattsonresources.com or apply directly on this platform. All submissions are handled confidentially.
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