Customer Service Representative
100 Garden City Plaza, Suite 110 Garden City, NY 11530
HumanHire is currently working with a growing insurance company that is looking for bilingual in SPANISH and ENGLISH Customer Service Representatives to work near Mineola NY.
The Customer Service Representative is responsible for working with our Spanish speaking members to accurately respond to telephone and email inquiries regarding their benefits and claims. Emphasis is on customer service.
Duties and Responsibilities:
- Responds to phone inquiries from employers, participants, and providers on assigned groups. Utilizes computer terminal to obtain essential information.
- Researches problem inquiries and responds to caller. Requests documentation as needed from various sources to provide resolution.
- Refers unresolved inquiries and corrections to the appropriate analyst for resolution.
- Other duties as assigned by Supervisor/Manager.
Education & Experience:
High school diploma or GED equivalent required.
Previous customer service experience preferred.
Must be BILINGUAL in SPANISH and ENGLISH
Medical or health insurance background preferred.
Excellent customer service skills.
Ability to work in a fast-paced, customer service driven environment.
Ability to provide excellent communication in verbal and written form.
Excellent interpersonal skills.
Ability to work effectively with employees, employers, and providers.
Ability to use commonsense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to deal with problems in varying situations and reach reasonable solutions.